Location Manager

Location: Workshop17 Muizenberg

Benefits: Medical Aid & Provident Fund

Job brief

Workshop17 is looking for an experienced, commercially minded Location Manager to lead our Muizenberg workspace. This is an exciting opportunity for a hands-on leader who is passionate about hospitality, community building, operational excellence, and business growth.

You will take full ownership of the location, ensuring an exceptional member experience while driving occupancy, revenue, team performance, and operational efficiency. As the face of the location, you'll create a thriving community and maintain the high standards Workshop17 is known for.

Given Muizenberg's unique coastal setting, you'll also oversee our surf-concierge offering, ensuring it enhances the overall member experience

The Location Manager is supported by the on-site team and Workshop17 Head Office functions, including Finance, HR, Marketing, and ICT.

Working at Workshop17

Ready to join Africa’s #1 co-working space? Where individuals, teams and companies choose to work, meet and event. Our unique locations in Johannesburg, Cape Town, Paarl, Durban and Mauritius offer our members a fully serviced flexible high-tech, co-working space, providing a platform for innovation, community, learning and culture.

Why work for us?

Besides being the best co-working place to work in Africa, we’re a dynamic and passionate team that works smart, in an energetic fast-paced culture of service, responsibility and creative problem-solving. Goal-orientated? Ambitious? We’re all about upskilling, learning and self-improvement. If you are a straight-talking, multi-tasking individual that’s all about customer service and can effortlessly handle heavy workloads and everyday glitches, we want you to be part of our growing team at Workshop17.

Required Skills & Characteristics

  • Energetic, friendly and ambitious professional.

  • Organized and thrives on managing multiple administrative and customer service related responsibilities. 

  • Ability to deliver exceptional services despite heavy workloads. 

  • Proactive, passionate and reliable problem-solver who thrives on providing exceptional member experiences.

  • Great team player.

Other Perks

  • Company on-boarding and support.

  • Fantastic team dynamic.

  • Access to the latest, greatest tech.

  • Network with some of the biggest and brightest brains in SA.

  • Lead the day-to-day operations of the location.

  • Deliver an outstanding member experience through exceptional hospitality and community engagement.

  • Drive occupancy, sales, member retention, and revenue growth.

  • Manage budgets, financial performance, debtors, and operational costs.

  • Lead, coach, and develop a high-performing team.

  • Oversee facilities, maintenance, health and safety, and supplier relationships.

  • Coordinate and promote the surf-concierge experience.

  • Build relationships with members, partners, and the local community.

Performance Areas:

  • Community Management

  • Financial Management

  • Team Management

  • Business Development

  • Supplier and Operator Management

  • Service Excellence

  • Facilities Management

General scope of work

Ideal Qualifications/Experience

  • 3–5 years' management experience in hospitality, coworking, property, or a customer-focused environment.

  • Proven leadership and people management skills.

  • Strong commercial and financial acumen.

  • Experience managing operations, facilities, and service delivery.

  • Sales and business development experience with a focus on occupancy and growth.

  • Excellent communication, organisation, and problem-solving skills.

  • Comfortable using CRM, financial, and operational systems.

  • An appreciation for the surf and coastal lifestyle is advantageous.

To apply, please complete your application through Plumm.